Shipping policy

Thank you so much for supporting our shop! We’re excited to get your order to you and want to make sure you know what to expect when it comes to shipping.

How We Ship

All orders are shipped through UPS, a trusted carrier that offers tracking and reliable service. Once your package is on the way, you’ll receive a shipping confirmation email with tracking details so you can follow its journey.

Where We Ship

At this time, we only ship within the United States. We’re not offering international shipping just yet, but we hope to in the future!

Fulfillment & Delivery Time

We do our best to process and fulfill your order within 2–4 business days. Once your package leaves our hands, it typically arrives in 5–6 business days, depending on your location.
Please allow a total of 7–10 business days from the time you place your order to when it arrives at your door.

Shipping Costs

Shipping rates are automatically calculated at checkout based on your location and the weight of your order. We aim to keep our shipping fees as reasonable as possible.

Questions or Concerns?

If your order is delayed, lost, or arrives damaged, we’re here to help. Please contact us at elcrustelgems@gmail.com, and we’ll do everything we can to resolve the issue quickly.