Terms of service

Welcome to El Crustel Gems! By using our website and placing an order with us, you agree to the following terms and conditions. Please read them carefully.

Overview

El Crustel Gems (“we,” “our,” or “us”) operates this website and provides its products subject to the following terms and conditions. These Terms apply to all users of the site, including browsers, customers, and contributors of content.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree to all the terms, then you may not access the website or use any of our services.

Products & Availability

We take great care to display product colors, descriptions, and availability as accurately as possible. However, we cannot guarantee that your screen’s display will reflect the actual colors of the items.
We reserve the right to limit quantities or discontinue products at any time without notice.

Pricing & Payment

All prices are listed in U.S. dollars. We reserve the right to change prices at any time without notice.
We accept all major credit cards, Shop Pay, Apple Pay, and other secure payment methods supported by Shopify. Payment is processed at the time of purchase.

Shipping

We currently ship only within the United States using UPS.
Orders are typically processed within 2–4 business days, with delivery expected within 7–10 business days.
Shipping fees are calculated at checkout and are based on weight and location. For full shipping details, please visit our Shipping Policy.

Returns & Exchanges

Due to the custom nature of many of our products, all sales are final unless your item arrives damaged or defective.
If there is an issue with your order, please contact us at elcrustelgems@gmail.com within 48 days of receiving your package, and we’ll be happy to help.

Intellectual Property

All content on this website—including images, product names, text, and design—is the property of El Crustel Gems and is protected by copyright and trademark laws.
You may not reproduce, distribute, or use any content from our site without our written permission.

User Conduct

You agree not to use our website for any illegal or unauthorized purpose. This includes interfering with the site’s security or functionality, or using the site to transmit malware, spam, or other harmful content.

Limitation of Liability

El Crustel Gems is not liable for any indirect, incidental, or consequential damages resulting from the use—or inability to use—our website or products.
Our liability is limited to the amount paid for the product in question.

Privacy

Your privacy matters to us. We never sell or share your personal information. 

Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to this page. It’s your responsibility to check this page periodically for updates.

Contact Us

If you have any questions about these Terms & Conditions, please reach out to us at elcrustelgems@gmail.com.

Thank you for choosing El Crustel Gems!